Shipping and Return Policies for Supply Purchases
* Package bee and Queen Policies available here
We Ship By:
UPS and Spee dee Delivery (primary shipping method), Parcel Post (if requested), or Truck Freight.
Special priority shipping options available at higher costs
Shipping and Handling Charges are figured for UPS on the web site. Each item weight is
added up for the total weight, all fractions of a pound are considered a full pound.
We divide the total weigh by 35 pounds to determine the number of packages to be shipped.
We use the UPS charts to determine shipping charges.
Please be sure to provide the correct address with your order. Shipper charges for incorrect addresses will be added to your bill. UPS charges an additional amount for delivery to rural areas and residential delivery, those charges will be added to your bill. Note: These shipping charges may not be sufficient for lightweight bulky merchandise or weights over 40 pounds which will be shipped in multiple packages. We reserve the right to bill you for additional shipping charges.
Dimensional weight is being be used rather than actual weight. Dimensional weight is a formula used by package delivery companies to determine a billing weight based on density rather than weight. Some items may show the billing weight rather than the actual weight. Parcel Post must be requested in the comment sections otherwise all shipments are by United Parcel Service or Spee Dee Delivery, unless item is too large in which case we will ship by Truck Freight.
Items back-ordered always receive first priority from shipping department. Freight charges for a back-ordered item is your responsibility.
You pay all freight charges.
All merchandise is shipped F.O.B. Shipping Point. This legal term simply means that all merchandise becomes your property as soon as we give it to the freight carrier. The freight carrier is responsible for the complete and safe delivery of your merchandise. It is your responsibility to thoroughly inspect the merchandise when it is delivered. If the freight carrier fails to deliver your merchandise in good condition, it is your responsibility to file a damage or loss claim with the freight carrier. If you need help when filing a claim, please call us.
If you want to return an item, please call for a return authorization.
CONDITIONS FOR RETURNS:
The item must be in original carton and in good condition,
The item must be returned within 30 days of receipt,
The original receipt required.
In most cases a 10% restocking fee will be charged.
To insure purity, we cannot exchange or offer refunds on beeswax foundation. All returned foundation will be accepted at current crude wax prices only.
We cannot accept returns on medications or chemicals.
EXCEPTION: If we made the shipping mistake, we will give full refund and pay the freight both ways.